Several estimated delivery times are detailed below:
|ZONE||EXPRESS DELIVERY||PRIORITARY POSTAL SERVICE||POSTAL SERVICE|
|EU||24h - 48h||4 days for capitals and important cities. 6-8 days for other towns||
Delivery time depends on the country of destination 15-30 days
|REST OF EUROPE||24h - 48h||4 days for capitals and important cities. 6-8 days for other towns|
|ASIA AND OCEANIA||24h - 48h||4 days for capitals and important cities. 8-10 days for other towns|
|CANADA||24h - 48h||4 days for capitals and important cities. 8-10 days for other towns|
|CENTRAL AND SOUTH AMERICA||24h - 48h||4 days for capitals and important cities. 8-10 days for other towns|
|AFRICA||24h - 48h||4 days for capitals and important cities. 12-14 days for other towns|
Completing Payment Information
The next step is to choose how to pay for the order. All orders from the Alqvimia eshop must be pre-paid.
The Alqvimia website uses different payment modes (4B debit card, VISA and Mastercard credit cards) and Paypal. Paypal is a payment standard in Internet purchases which provides a rapid, secure environment for economic transactions and accepts different forms of payment, such as credit cards and transfers.
Making your Order
Once you have chosen the articles you wish to purchase, select the PURCHASE NOW option in order to confirm your order.
Sending Order Confirmation
Once the purchase has been made, you will receive an e-mail which confirms that your purchase has been made. This document will be considered as a contract in accordance with that established in Article 23, of Law 34/2002, whereby the parties accept that the contract has been made at the company address of Alqvimia.
Alqvimia will inform the client of the following purchasing procedures:
· Payment: You will receive an initial e-mail which informs you that your order has been paid and processed correctly.
. Preparation underway: You will receive an e-mail informing you that your order is being prepared in our facilities.
. Delivery: When the order package leaves our facilities we will send an e-mail to you detailing its delivery number so that you can monitor transport from the transport company website.
All the documentation created in this process will be guarded by thecompany during the established legal period and it will be provided to you on the receipt of a verifiable written request sent to Alqvimia’s company address.
Orders which cannot be delivered
On occasions some deliveries are returned to Alqvimia as they have been impossible to deliver. When a transport company returns a package we proceed with a full refund (including delivery charges).
We cannot resend the orders returned to Alqvimia. If you still wish to purchase products which were could not be delivered, you can make a new order using our web page.
If you think that your order will not be able to reach the delivery address given or you have not received confirmation that your order was returned, or that a refund was made in a period of 4 weeks from the estimated delivery time, please send an e-mail to email@example.com.